Refund policy

General Return Guidelines

  • Eligibility: Products may be returned within 30 days of the purchase date.
  • Condition: Items must be returned in their original condition, including all packaging, accessories, manuals, and any promotional items that were included.
  • Receipt Required: A valid proof of purchase receipt or order confirmation is required for all returns.

Return Process

  • Initiate a Return: To initiate a return, contact our customer service team at ACTION@REDPETERTV.COM +1 (508) 557-3126 or visit our store location.
  • Return Shipping: For items returned through mail, customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons:

  • Opened software, downloadable content, and digital subscriptions
  • Personalized or custom-made items
  • Items that have been damaged due to improper use

Refunds

  • Processing Time: Refunds will be processed within 8 to 15 business days of receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
  • Exchanges: Exchanges will be processed as new orders. If you prefer an exchange, please return the item following the guidelines above and place a new order.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of receiving the product. We will arrange for a return of the item and provide a replacement or full refund at no additional cost to you.

Special Circumstances

We understand that sometimes situations arise beyond your control. Please reach out to us if you have extenuating circumstances regarding your return, and we will do our best to accommodate your needs.

Contact Us

For any questions regarding our return policy, please reach out:

  • Email: ACTION@REDPETERTV.COM
  • Phone: 1 (508) 557-3126
  • Store Location: 12 CHARLES ST, TAUNTON MA, 02780

Thank you for shopping at REDPETERTV.COM! We appreciate your business and are here to help.